Privacy policy

Last updated: 6 February 2026
This Privacy Policy explains how Park Sydney Pty Ltd (“Park Sydney”, “we”, “us”, or
“our”) collects, holds, uses, and discloses personal information in connection with our
website, products, services, and related activities.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect
We may collect personal information that helps us deliver services, process orders, and
improve your experience. This includes:

• Identity & contact details: name, email address, phone number, shipping and
  billing addresses.
• Account information: username, password and account preferences.
• Transactional data: purchase history, payment details (securely processed by
  third-party payment providers).
• Technical data: IP address, device type, browser, website interaction data
  (cookies and analytics).
  We do not knowingly collect personal information from children under 16. If we discover
  we have done so, we will delete it unless we are required by law to retain it.
  Note: “Personal information” means information about an identified individual or an individual who is reasonably identifiable.

2. How We Collect Your Information

We collect personal information:

• When you interact with our website (e.g., creating an account, placing an order,
  subscribing to newsletters).
• When you communicate with us (email, customer support).
• Through cookies and similar tracking technologies that help us understand how
  you use our site.

You may choose to browse certain parts of our site without identifying yourself and,
where practical, we allow you to use our services anonymously or with a pseudonym.

3. How We Use Your Information

We will only use your personal information for purposes reasonably related to providing
our services, including to:

• Process and fulfil your orders.
• Communicate with you about products, offers, updates, and support.
• Manage your account.
• Improve our website and marketing.
• Detect and prevent fraud or misuse of our services.

 

Unless you consent otherwise, we will use personal information only for the purposes
for which it was originally collected.

4. Disclosure to Third Parties

We may disclose your personal information to:

• Service providers that support our business (e.g., payment processors, delivery
  partners, analytics providers).
• Legal or regulatory authorities where required or authorised by law.
• Professional advisers (e.g., auditors, lawyers) where necessary to run our
  business.

 

Some of these parties may be located outside Australia. Where we disclose personal
information overseas, we take reasonable steps to ensure data protections similar to the
APPs are in place. Typical jurisdictions may include the United States, United Kingdom,
and others where our service partners operate.

5. Data Security and Retention

We take reasonable steps to protect your personal information from misuse,
interference, loss, unauthorised access, modification, or disclosure. This includes
secure servers, encryption, access controls, and routine security reviews.

We retain personal information only as long as necessary to fulfil the purposes outlined
in this Policy or to comply with legal obligations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to personalise your experience,
analyse usage patterns, and deliver relevant content. You can usually manage or
disable cookies through your browser settings, though this may affect the functionality of
some parts of our site.

7. Access, Correction & Complaints

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct any errors or update your data.
• Lodge a complaint if you believe we have breached the Australian Privacy
  Principles.

 

To request access, correction, or make a complaint, please contact our Privacy Officer
at the details below. We will respond within a reasonable timeframe and keep you
informed about progress.

If you are not satisfied with our response, you may lodge a complaint with the Office of
the Australian Information Commissioner (OAIC).

8. Contact Us

If you have questions about this policy, want to exercise your privacy rights, or make a
privacy complaint, contact:

Park Sydney Pty Ltd
Email: [privacy@parksydney.com]
Postal address: [Insert Australian address]

9. Changes to This Policy

We may update this Policy from time to time to reflect changes in our business or legal
requirements. The “Last Updated” date will reflect when this policy was most recently
revised.